Shipping policy
Specialized U.S. Authorized Agent Shipping Policy
1. Core Shipping Principles
- Speed: 99% of in-stock orders ship within 1 business day
- Security: Professional bike disassembly/packaging by certified technicians
- Sustainability: Carbon-neutral shipping via UPS/FedEx partnerships
- Transparency: Real-time tracking from warehouse to doorstep
2. Domestic U.S. Shipping
| Service Tier | Delivery Time | Fee Structure | Key Features |
|---|---|---|---|
| Standard Ground | 3–7 business days | Free on orders >$99 $9.95 for orders <$99 |
• Eco-friendly packaging • $1,000 insurance |
| Expedited (2-Day) | 2 business days | $24.95 | • Signature required • Pre-delivery inspection report |
| Priority Overnight | 1 business day | $49.95 | • 8:30 AM/10:30 AM options • White-glove assembly service |
Notes:
- Cutoff time: 2 PM PT for same-day processing
- Rural areas (+1–3 days) identified by ZIP code during checkout
- Bikes ship via specialized freight with hydraulic suspension lockout
3. International Shipping
Currently serve Canada/Mexico only with:
- Duties Prepaid: All import taxes included at checkout
- Delivery Timeline: 7–14 business days
- Restrictions: No e-bike batteries due to IATA regulations
4. Special Product Handling
| Product Type | Packaging Protocol | Shipping Notes |
|---|---|---|
| Complete Bikes | • Frame disassembly • Torque-critical parts sealed • Custom foam inserts |
$500 damage waiver option available |
| Carbon Components | • Rigid tube packaging • Humidity sensors inside box |
Mandatory signature confirmation |
| Electronics | • EMI-shielded boxes • Thermal-stable packaging |
Excluded from temperature-sensitive delays |
5. Order Tracking & Issues
- Tracking: Live GPS links via email/SMS upon shipment
- Delays: Notify within 24 hrs for weather/customs holds
- Damaged Shipments:
→ Photograph original packaging within 2 hours of delivery
→ Email specialized-us@outlook.com for instant replacement - Lost Packages: Full refund if not delivered within 5 days of ETA
6. Sustainability Commitments
- Offset: 200% carbon credit purchase for all shipments
- Materials: 100% recycled padding + plant-based tape
- Efficiency: Route optimization AI reduces mileage by 22%