60-Day Free Returns
Specialized U.S. Authorized Agent Return Policy
1. Core Principles
We stand behind every product we sell:
- 60-Day Satisfaction Guarantee: Return eligible items within 30 days of delivery for any reason.
- Full Refund Commitment: Qualified returns receive 100% payment reimbursement (excluding shipping).
- Expert Validation: All returns undergo inspection by certified Specialized technicians.
2. Eligibility Conditions
| Product Category | Acceptable Returns | Non-Returnable Items |
|---|---|---|
| Complete Bikes | • Unridden bikes with intact tags • Manufacturing defects (e.g., frame weld cracks) |
• Ridden over 50 miles • Impact damage/unauthorized modifications |
| Components & Accessories | • Unopened packaging • Faulty electronics (e.g., Turbo batteries) |
• Custom-cut parts/personalized finishes |
| Apparel & Helmets • Unworn items with security tags | • Used helmets (safety regulations prohibit resale) |
3. Return Process
Step 1: Initiate Request
→ Email specialized-us@outlook.com with:
• Order number + product serial number (located on frame bottom bracket)
• Photos/videos illustrating defects (if applicable)
• Preferred resolution (refund/replacement/repair)
Step 2: Receive Authorization
• Obtain a Return Merchandise Authorization (RMA) label within 24 business hours.
• Note: Returns without RMA will be rejected.
Step 3: Ship Items
• Use provided prepaid UPS/FedEx label.
• Bikes must be in original packaging with protective foam (or incur $150 repackaging fee).
Step 4: Resolution Timeline
| Return Type | Processing | Refund Method |
|---|---|---|
| Unopened merchandise | 3 business days | Full payment to original method |
| Defective items | 7 business days | Refund or replacement at your choice |
| Change-of-mind returns | 10 business days | 85% store credit (valid 24 months) |
4. Special Circumstances
- Online Orders: Free return shipping for defective items; change-of-mind returns deduct outbound shipping costs.
- In-Store Purchases: Process returns at original dealership (interstate transfers available).
- Gift Returns: Require original e-gift receipt; refunds issued to purchaser’s account.
- Clearance Items: Marked "Final Sale" are non-returnable.
5. Warranty vs. Return Policy
This return policy covers short-term satisfaction issues. For long-term manufacturing defects:
Lifetime Warranty: Frame structural integrity (requires online registration)
2-Year Warranty: Original components (suspension/drivetrain)
→ Submit warranty claims to specialized-us@outlook.com